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Exchange / Return Policy

Return & exchange items are not applicable on promotion or sales items exceptions are only given if an item is damaged.

Customer should report the case of Exchange or Return to customer service via WhatsApp +966532167531 or can contact customer service on, a customer service agent will assist you with your return or exchange request.

The product must be returned to us in the same condition as received and in its original box and packaging intact. The original invoice must be presented along with your ID.

All products must be returned to us within 3 days of receipt, unused and with all Ahlan Avenue tags still attached and in the same condition as received, in their original box and packaging, along with the original invoice and must be presented with your ID.

Credit card returns – refund will be issued once the item is received back in our Warehouse and approved, only then will we refund the price paid by you for the product(s), we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to 10 (ten) business days to show on your account due to varying processing times between payment providers.

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your product for any reason, please log into your account via the My Account page and fill in the Return Form in order to start the return process. Our Customer Service will contact you to assist you with your return request within 2 (two) business days.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request.